![]() ![]() Some example KPIs you could track are “On-time deliveries” or “Customer satisfaction rating”. You can then clearly communicate to your drivers what you would consider a good job. ![]() My key advice would be to stop micromanaging, and instead measure driver performance by tracking Key Performance Indicators (KPIs) that you actually care about. Not only is this distracting for the drivers, but they are now also feeling the pressure from the dispatcher - they feel micromanaged. Some dispatchers constantly phone their drivers to ask them where they are. They don’t know if they are using the company car to run personal errands in the middle of the day, or taking extra long lunch breaks. Don’t micromanage your driversĪ common complaint I hear from dispatchers is that they don’t trust their drivers. Especially if this means that you can let your drivers go home early, or even pay them more because your margins have just increased! 4. If an average driver that has been doing 10 deliveries a day now is told that they can do 15 in the same amount of time thanks to route optimization, everyone will be happy. Everyone wants to feel valued and know that their work is impactful for the company they work for. Nothing is more frustrating for your drivers than the feeling that they are wasting their time. You just need to make sure that the routes you give them are efficient. If your business plans routes for your drivers centrally, that’s already much better than relying on your drivers to figure it out on their own. Not only that, the routes will be far more efficient compared with what humans can figure out - which brings us to tip number two. You can use route optimization software to do it for you and your fleet in minutes. In the age of technology, there isn’t a good reason why you should be planning routes manually and on an individual basis. When they leave, their knowledge goes with them and your new drivers will need to start from square one and figure out the routes for themselves. It is also a risk to your business to rely on your drivers’ experience - especially if they end up leaving your company. If you have 20 drivers, and they each take an hour to plan their own routes, you have just wasted 20 hours that your drivers could’ve spent on the road. If you’re doing this, you are wasting everyone’s time. They then rely on the drivers to plan the last-mile routes. Don’t make your drivers plan their own routesĪ lot of the larger delivery operations will split their orders up in territories and assign those territories to the driver. Here are five tips you can try to change that pain into one of your biggest successes: 2. The driver with seniority always gets the scenic routes.”ĭoes any of this sound familiar? Many of the delivery businesses we’ve spoken to in the past five years, have cited driver unhappiness and turnover as one of their biggest headaches.
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